Effective Date: July 2, 2026
Korea Glow International Medical (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our services.
1. Information We Collect
- Information you provide voluntarily: When you contact us via our consultation form, online chat, phone, or email, we may collect your name, contact details (phone, WeChat, Line, WhatsApp, etc.), email address, consultation content, facial photos (for preliminary evaluation), and any other information you choose to share.
- Information collected automatically: To improve user experience, we may automatically collect your browser type, operating system, visit time, IP address, and page interaction data through cookies or similar technologies. You can disable cookies in your browser settings, but this may affect certain functions.
- Third-party form services: We use Google Forms for our consultation form. Your form data is transmitted via Google’s servers, and Google’s privacy policy applies to its handling of data.
2. Purposes of Use
We use your information to:
- Respond to your inquiries and appointment requests;
- Match you with suitable partner hospitals and doctors in Korea;
- Provide personalized treatment plans and quotations;
- Arrange medical visas, accommodation, airport transfers, and other logistics;
- Conduct post-operative follow-up and recovery guidance;
- Improve our website content and service quality;
- Send you (with your consent) promotions and industry updates.
3. Sharing and Disclosure
- With Korean partner hospitals: To complete surgery reservations and medical procedures, we may share your name, contact information, photos, and initial needs with the hospital you select.
- With third-party service providers: We may share necessary information with service providers who assist our operations (e.g., Google Forms, email delivery platforms). These providers are permitted to use your data solely for the purpose of providing services to us.
- Legal requirements: We may disclose your personal information if required by law, court order, or government authorities.
We do not sell, rent, or trade your personal information for commercial purposes beyond this policy.
4. Data Security
We implement industry-standard security measures (including encryption, access controls, and regular security audits) to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure.
5. Data Retention
We retain your information for as long as reasonably necessary to complete consultation, reservation, surgery, and post-care management, or as required by applicable laws. After the retention period, we will anonymize or delete your information.
6. Your Rights
You have the right to:
- Access, correct, or update your personal information;
- Request deletion of your personal information (unless legally required to keep it);
- Withdraw your consent to our processing;
- Restrict or object to our data processing.
To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe (usually within 30 days).
7. Protection of Minors
This website and services are not intended for individuals under 18 years of age. If you are a minor, please use our services under the supervision of a parent or guardian.
8. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please check periodically.
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